Common causes
- Different apps label the same three fields differently
Work through these in order
- Server (also called URL, portal or host): the web address we sent, starting with http.
- User name: the first value in our message.
- Password: the second value. Copy and paste if the device allows.
- Leave fields such as “playlist name” free to fill however you like.
Still not right?
Never share these details publicly; anyone with them uses your screens.
Related fixes
About this fix
Why does this happen?
Usually one of these: different apps label the same three fields differently.
What if the steps do not help?
Never share these details publicly; anyone with them uses your screens. Then message the desk on WhatsApp or by text; most messages get a reply within 30 minutes during desk hours.
Is the free trial affected?
No. Everything on this page applies to trial logins as well as paid plans.
