Common causes
- A large buffer setting
- Slow DNS lookups on the home network
Work through these in order
- Reduce the buffer size one notch in the player’s playback settings.
- Try a public DNS service (for example Cloudflare 1.1.1.1) on the device.
- Build a favorites list so you flip through fewer channels.
- Use Ethernet where possible.
Still not right?
A one- to two-second switch is normal for streamed TV; cable boxes are simply faster at this.
Related fixes
About this fix
Why does this happen?
Usually one of these: a large buffer setting; slow dns lookups on the home network.
What if the steps do not help?
A one- to two-second switch is normal for streamed TV; cable boxes are simply faster at this. Then message the desk on WhatsApp or by text; most messages get a reply within 30 minutes during desk hours.
Is the free trial affected?
No. Everything on this page applies to trial logins as well as paid plans.
